This page sets out the Privacy Policy, Credit Guide, Complaints process and Website Terms of AUD Financial Group.
What we collect. When you contact us about finance, we may collect your name, contact details, location, and the income, asset and liability information reasonably required to assess finance options for you.
How we use it. Your information is used only to understand your finance requirements, assess possible loan structures, assist with preparing and lodging applications, and contact you about your enquiry.
Disclosure. In arranging finance we may provide your information, to the extent necessary, to relevant lenders, valuers or other professional service providers. We do not otherwise disclose your information to unrelated third parties without your consent, except where required by law.
Security and retention. We take reasonable steps to protect your information and retain it only for as long as business and legal requirements dictate.
Access and correction. You may contact us at gavin@audbuild.com at any time to access, correct or request deletion of your personal information.
Website data. This website does not use third-party advertising trackers.
Who we are. AUD Financial Group Pty Ltd provides mortgage and finance broking services covering residential lending, commercial finance and property development funding.
Our role. As a finance broker we do not lend money ourselves. Our role is to understand your objectives and financial circumstances, help you compare options available through participating banks, non-bank lenders and specialist finance providers, and manage the application, approval and settlement process.
How we are paid. For many residential loans we may receive commission from the lender. Commercial, development, private lending or complex arrangements may involve an advisory or application fee. Any applicable fees and commissions will be explained before services commence and disclosed in the relevant credit documentation.
Before providing credit assistance. We will seek to understand your objectives, requirements and financial situation, and assess whether a proposed loan is suitable for you as required by law.
Licensing. ACN, Credit Representative Number, Licensee and Australian Credit Licence details will be published on this page once confirmed.
Step one: tell us. If you are unhappy with our service, please contact us first on +61 2 8805 5988 or gavin@audbuild.com, describing what happened and how you would like it resolved.
Our commitment. We will acknowledge your complaint promptly, investigate it properly and aim to provide a response and resolution within 30 days.
External resolution. If you are not satisfied with the outcome, you may refer your complaint to the Australian Financial Complaints Authority (AFCA), a free and independent external dispute resolution scheme (afca.org.au, 1800 931 678).
General information only. The content of this website is general in nature and does not constitute personal financial, taxation, legal or investment advice, nor any offer or approval of finance. All applications are subject to lender credit criteria, serviceability assessment and approval.
Accuracy. While we endeavour to keep this website accurate, interest rates, fees, products and lending conditions may change without notice. Lender documentation prevails.
Intellectual property. The text, branding and design of this website belong to AUD Financial Group and may not be reproduced for commercial purposes without permission.
Liability. To the extent permitted by law, we accept no liability for any direct or indirect loss arising from reliance on the information on this website.
Governing law. These terms are governed by the laws of New South Wales, Australia.
